Privacy policy

COMMITMENT TO PRIVACY

DUSTY CREEK is committed to providing quality products and services to you. This policy outlines our ongoing obligations regarding how we collect, use, disclose, store, and secure your Personal Information.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). The APPs regulate the collection, use, and disclosure of personal information to ensure privacy and security.

A copy of the Australian Privacy Principles is available at the Office of the Australian Information Commissioner (www.oaic.gov.au).

WHAT PERSONAL INFORMATION WE COLLECT AND WHY

Personal Information includes any information or opinion that identifies an individual. The types of Personal Information we collect include:

• Name
• Address
• Email address
• Phone number
• Payment details (e.g., credit card information)
• Marketing preferences

We collect Personal Information through various means, including:

• Correspondence (email, telephone, and online forms)
• Our website www.dustycreek.com.au
• Promotions, surveys, and competitions
• Third-party service providers (e.g., payment processors)
• Cookies and analytics tools

We collect Personal Information primarily to process orders, provide customer support, and conduct marketing activities. You can opt out of marketing communications at any time by contacting us in writing.

SENSITIVE INFORMATION

Sensitive Information under the Privacy Act includes details such as:

• Racial or ethnic origin
• Political opinions or associations
• Religious or philosophical beliefs
• Trade union or professional body memberships
• Criminal record
• Health information

We only collect and use Sensitive Information where necessary, with your explicit consent, or where required by law.

THIRD-PARTY DISCLOSURE

Where practical, we collect Personal Information directly from you. However, we may receive information from third parties, such as:

• Payment processors (via encrypted connections)
• Marketing and analytics providers
• Publicly available sources

If we obtain your Personal Information from a third party, we will take reasonable steps to notify you.

DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed in the following circumstances:

• To third-party service providers (e.g., payment gateways, couriers, and marketing agencies) where necessary to provide our services
• Where you consent to the disclosure
• Where required or authorized by law

SECURITY OF PERSONAL INFORMATION

We take all reasonable steps to protect your Personal Information from misuse, loss, unauthorized access, or disclosure. Measures include:

• Secure databases and encrypted transactions
• Access restrictions for sensitive data
• Regular security updates and compliance checks

We retain Personal Information only as long as necessary for legal, business, and compliance purposes. Most Personal Information is retained for a minimum of 7 years.

Once Personal Information is no longer required, we securely destroy or de-identify it.

ACCESS & UPDATING YOUR PERSONAL INFORMATION

You may request access to, or updates to, your Personal Information by contacting us in writing. To ensure privacy and security, we may require verification before granting access.

We will not charge for access requests, but administrative fees may apply for copies of records.

To keep your Personal Information accurate and up to date, please notify us of any changes.

POLICY UPDATES

This Privacy Policy is subject to updates and changes. The latest version is always available on our website: www.dustycreek.com.au.

PRIVACY COMPLAINTS & ENQUIRIES

If you have any questions or complaints regarding our Privacy Policy, please contact us:

Email: hello@dustycreek.com.au
Company: THE DUSTY GROUP COMPANIES PTY LTD (ABN: 21 664 766 536)

We will respond to privacy-related concerns in a timely manner, in accordance with Australian privacy laws.

Kind regards,
TEAM DUSTY
THE DUSTY GROUP COMPANIES PTY LTD