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  1. ROMA QLD Local pick ups open till end of June!
  2. CLOSING DOWN SALE ON NOW!!
  3. We are heading NORTH this week for Northern Beef Producers Expo!
  4. EMERALD we are coming to AGROW for our final market stall!
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Delayed Shipping & Beef Expo

NOTE: We are away for an event in Charters Towers. If you place an order it will be shipped on our return. We will try and ship some orders if we can on monday in Charters Towers. However please understand there is only one person running this ship!

Also note alot of items that were low in stock have been taken offline but will be available at the Beef Expo. Any stock remaining will go back online after the event.

Thankyou for your undertstanding!

Jessie xx

Policies here

Shipping policy

We strive to deliver your order to the specified delivery address ("Delivery") within the estimated timeframe provided at checkout. However, we cannot guarantee exact delivery dates or times. The delivery options displayed are indicative only and do not apply to orders fulfilled by our partner sellers.

Delivery Timeframes & Delays

While we make every effort to meet estimated delivery times, unforeseen delays may occur. If we anticipate a delay, we will notify you where possible. However, to the extent permitted by law, we are not liable for any losses, costs, damages, or expenses resulting from late or delayed deliveries.

Delivery Process

Orders are shipped via Australia Post. It is your responsibility to ensure that you can accept delivery at the specified address. Our delivery partners may contact you via SMS with options such as:

  • Providing authority to leave the item at the delivery address.
  • Redirecting the delivery to a collection point.
  • Rescheduling the delivery for another time.

If no one is available at the time of delivery and the driver deems the location unsafe, the order may be:

  • Redirected to a collection point.
  • Attempted for re-delivery (where available).
  • Returned to us if undeliverable.

By default, you provide authority to leave the parcel at the specified address. If the delivery is unsuccessful and the order is returned to us, additional fees may apply for reshipping.

Undeliverable Orders

If delivery or collection is unreasonably delayed for more than two weeks, we reserve the right to:
(a) Charge you for reasonable storage fees and other associated costs.
(b) Cancel the order and process a refund in accordance with our Returns Policy, minus any shipping and administration fees.

Delivery Restrictions

We may be unable to deliver to certain locations. If delivery to your address is not possible, we will notify you via the product page or contact you directly to arrange an alternative solution or cancel the order.

Risk & Responsibility

  • Risk in the product passes to you upon delivery.
  • If delivery is delayed through no fault of ours, risk passes at the date delivery was originally scheduled.
  • We are not liable for any loss or damage after delivery.

Packaging

  • Caps are shipped in protective cap boxes.
  • Clothing items are packed in secure satchels.
  • Please take care when opening packages, especially when using sharp instruments.

Special Campaigns


During certain promotions (such as Mystery Boxes & end of season sales), free shipping offers may not apply due to oversized parcels and heavily discounted pricing.

Our goal is to make shopping with Dusty Creek simple, fair, and stress-free while keeping our prices honest.

For further assistance, please contact our customer support team.

THE DUSTY GROUP OF COMPANIES PTY LTD
ABN: 21 664 766 536


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